What Does My Order Status Mean at L'Occitane UK?
OPEN means your order has not been processed yet.
PICKING means your order could be at any point between the warehouse preparing it and despatching your products.
SHIPPED/ INVOICED/ CLOSED means your order has left warehouse and is on its way to you. At this stage an email confirming the despatch should have been sent to you.
CANCELLED means that your order has been cancelled either by you or by L'Occitane UK , or that your order did not process correctly.
HOLD means that one of your items is out of stock and L'Occitane UK is holding your order until we receive next stock delivery.
NEW means that you requested to have your order amended and L'Occitane UK is currently processing your update.
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