Will I Get a Refund for My Delivery Charge When I Return My Item?

If you return your full order, your delivery charge will be refunded as well as your product costs. L'Occitane will credit your debit or credit card within a maximum of 15 days (usually within 7 days) of receiving your returned items.

Related FAQ

  • I'm Unable to Pay With My Gift Card. Why?

    So sorry you are unable to pay with your gift card. Please ensure that your gift card is within the date and you enter the 19-digit number in the PAYMENT section at the checkout by choosing GIFT CARD payment method.   If the issue persists, please get in touch with C…

  • Can I Have My Order Gift Wrapped at L'Occitane UK?

    L'Occitane UK will happily prepare your gift for you. L'Occitane UK's gift-wrapping service is free of charge. Simply select 'My order is a gift'. You will also see a box where you can enter your gift message, which L'Occitane UK will print onto a gift card for you and place i…

  • How Can I Get Some Samples?

    So that you can discover a wider range of products and beautiful perfumes, L'Occitane will invite you to visit your nearest store. L'Occitane's expert beauty advisors will be able to provide you with a tailored consultation and you will also be able to try the luxurious texture…

  • How Do I Claim Tax Back for an Online Order?

    The tax refund scheme is only applicable to purchases made in stores, and does not include any online or mail order purchases. Sorry for the disappointment this may cause you.

  • The Price Has Changed Since I Ordered It, Can I Get a Refund?

    As an online business our prices change in response to trends, stock and seasonal special offers. In this case L'Occitane UK will not refund the difference.

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