I'm Unable to Pay With My Gift Card. Why?

So sorry you are unable to pay with your gift card.

Please ensure that your gift card is within the date and you enter the 19-digit number in the PAYMENT section at the checkout by choosing GIFT CARD payment method.   

If the issue persists, please get in touch with Customer Service team on 0800 368 9000, Monday to Friday - 9.00 am to 6.00 pm, Saturdays - 9.00 am to 5.00pm (excluding bank holidays) or email L'Occitane at contact@loccitane.co.uk.

Related FAQ

  • Can I Have My Order Gift Wrapped at L'Occitane UK?

    L'Occitane UK will happily prepare your gift for you. L'Occitane UK's gift-wrapping service is free of charge. Simply select 'My order is a gift'. You will also see a box where you can enter your gift message, which L'Occitane UK will print onto a gift card for you and place i…

  • The Price Has Changed Since I Ordered It, Can I Get a Refund?

    As an online business our prices change in response to trends, stock and seasonal special offers. In this case L'Occitane UK will not refund the difference.

  • How Long Will It Take to Get a Refund?

    L'Occitane UK aims to credit your debit or credit card within 7 days of you returning products to them.  Please allow a maximum of 28 days (from the date you return your package) for your return to be processed. 

  • What Does My Order Status Mean at L'Occitane UK?

    OPEN means your order has not been processed yet.  PICKING means your order could be at any point between the warehouse preparing it and despatching your products.  SHIPPED/ INVOICED/ CLOSED means your order has left warehouse and is on its way to you. At this stage…

  • How Can I Get Some Samples?

    So that you can discover a wider range of products and beautiful perfumes, L'Occitane will invite you to visit your nearest store. L'Occitane's expert beauty advisors will be able to provide you with a tailored consultation and you will also be able to try the luxurious texture…

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