How Long Will It Take to Receive My Refund?

Once your return has been received, allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive. Please Note: this timing can vary based on the season.

Related FAQ

  • Do the Favor Boxes Come Filled?

    Although these favor boxes include the items shown on the site, they do not come pre-assembled and will need to be filled by you.

  • How Do I Determine the Correct Costume Size for Me Or My Child?

    A link to a sizing chart is available on almost every costume product detail page. If in doubt, it’s usually best to order the larger size. Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting.

  • Why Didn't the Promotional Code Work On My Web Order?

    One reason could be that the code wasn't entered correctly. Double check to make sure it was entered right.  Another reason could be your order didn't meet the criteria or it expired. If it's an email code, check the promotion information at the bottom of the email. I…

  • What Makes a Product “Exclusive”?

    Exclusive products are one of a kind. They are either produced by our in-house Creative Team, or created especially for Birthday Express with unique colors, fabrics, etc. All of them are available only through the Celebrate Express family of brands, or occasionally through one …

  • Which Payment Options Does Birthday Express Accept?

    For online and phone orders we accept VISA, Mastercard, Discover, or American Express credit cards. You can also use VISA or Mastercard bank debit cards. For online orders only, Birthday Express also accepts PayPal. Please note that Birthday Express does not accept prepaid cred…

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