I Didn't Get 15% Off My Order for Referring a Friend. Why?

Related FAQ

• Will I Receive a Shipping Notification?

  Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. Ivory Ella also send you updates every step of the way during delivery.

• Can I Get Use a Discount Code and Take Advantage Of the Free Shipping Over $75 Offer?

  Yes you can! However, the total of the order must be over $75 after the discount has been applied to the order.

• When Will My Order Be Shipped By Ivory Ella?

  Ivory Ella will make every effort to process orders within 5 business days of when they are received. Once the package is shipped it can take 3-7 business days for delivery, depending on your location and USPS. You will receive a tracking number when the product ships and email…

• What is Holiday Return Policy?

  Ivory Ella does offer an extended return policy for the holidays. All orders placed on or after Nov. 1st can be returned for up to 45 days after Christmas.

• Are the Packages That Ivory Ella Use Branded, Or Do They Have a Logo On the Exterior?

  Yes, mailers are branded and it will be apparent that the package has come from Ivory Ella. Please keep this in mind and observe tracking information when ordering gifts.