I Got an Error While Placing the Order. I’m Not Sure If the Order is Placed.

Related FAQ

• In Case I Return the Products, Will the COD Charges Be Credited Back?

  No. These are one time charges and are non-refundable.

• Can I Get a Cash Refund Of Courier Charges In Case Of Self-shipment?

  No. Courier charges are only paid in the form of Zcoins and are non-refundable. Zcoins credited are valid for a year and can be redeemed against your next purchase.

• The Product I Want to Return Was Bought On Discount. Will I Get Refunded the Full Amount?

  No. You will only receive the exact amount paid for the product.

• I Got a Mail Saying My Order Has Been Dispatched. When Will It Be Delivered? What is My Courier Tracking Number?

  Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.

• The Amount Has Been Deducted From the Account But the Order Has Not Been Placed.

  This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in Zivame's system, it will automatically return the amount to your bank within 7 working days.