I Have Had an Allergic Reaction to a Product, What Shall I Do?

If you experience an allergic reaction to a product you have purchased online please send the item back using free returns methods and tick the return reason as 'allergic reaction'. Once the item has been returned please allow 14 working days for Boots.com to contact you for further information.

If you have purchased the items in store please return the products back to your local Boots store with the items and inform them of the reaction you have received to the product.

Related FAQ

  • Why Haven't I Received My Boots Advantage Card?

    You should receive your Boots Advantage Card within three weeks of us processing your application. If you have not received your card within this time frame please contact Advantage Card team on 0345 124 4545. 

  • What is the Boots Customer Care Opening Hours?

    Standard opening hours Monday to Friday: 8:30am - 7pm Saturday and Sunday: 8:45am - 5pm Bank holidays: 9am - 4pm Christmas Day and Easter Sunday: Closed Please note all calls will be recorded or monitored for quality and training purposes. Local rates apply from BT landlin…

  • How Do I Return a Product Bought From Boots.com?

    You can take your product in to a Boots store for a refund. Simply take your returns paperwork and your item and they will process this for you. You can also use the pre-paid Royal Mail returns label on the paperwork in your order. Ensure you obtain proof of postage from y…

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