If My Items are Detained By Custom, Who is Responsible for Clearance Of the Items?

Related FAQ

• Does RoseGal Provide an Invoice?

  Yes. Once RoseGal have received an order and payment has been cleared, the invoice will be sent to you via email.

• When Will I Receive My Items After I Place an Order At RoseGal Website?

  The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cann…

• How Do I Know If My Items Have Been Shipped?

  When your items have been dispatched, RoseGal will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and RoseGal will update the tracking information on your account.

• Why is the Shipping Cost On Some Item So Expensive?

  The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, RoseGal's advice is to choose which option best meets your individual needs, ba…

• How Do I Track My RoseGal Order?

  Once RoseGal provides you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.