Is There Anything I Need to Do When I First Enter My T Wallet Account?

Related FAQ

• If Customs Duties are Incurred, Who is Responsible for Them?

  Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Tw…

• How Can I Check the Information Of Individual Transactions In My T Wallet?

  Every transaction operation will be conveniently recorded in your T Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.

• Can My Order Refund Be Issued Directly Into My T Wallet?

  Yes. If you receive a payment refund, you may request to have the refund issued into your T wallet. The new balance of your T wallet can then be used for shopping other items.

• If My Items are Detained By Customs, Who is Responsible for Clearance Of the Items?

  If the items are detained by Customs, the buyer is responsible for clearance of the items.

• What Advantage is There In Requesting Refunds to Be Issued Into My T Wallet?

  If you choose to receive refunds into your T wallet, you will earn the corresponding amount of T points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 50 T points.