My Order Won’t Go Through! Why?

Related FAQ

• What is the Cancellation Policy Of Birchbox?

  Monthly Rebillable Subscriptions can be canceled at any time in your Account Settings beneath the “Subscriptions” heading. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle.  3, 6 or 12-Month Rebillable Subscri…

• Can I Cancel Or Edit My Order?

  Birchbox is not able to edit orders once they've been placed. If you need to make changes or request a cancellation, please reach out to Birchbox ASAP with the details and Birchbox will do their very best to take care of it.  Full-sized orders are processed and shipped out…

• I Can't Enter My Payment Information! Why?

  This may be related to the internet browser you’re using. If you’re using Internet Explorer, the site isn’t entirely compatible for security reasons, and you may not be able to enter your card details. Here’s how to fix it: On the top of your browser, click the icon that looks…

• How Do Gift Subscriptions Work?

  Gift subscriptions are perfect for sending a subscription to a recipient other than yourself. Recipients will be able to personalize their subscription and manage their own account.  When placing a gift order, you’ll be able to choose when the first box ships and when your…

• When Will My Box Ship?

  Expect your favorite piece of mail—your box!—to ship by the 10th of each month.  Birchbox will get started on your first box as soon as you subscribe, and it'll leave their warehouse within 10 business days. Want to keeps tabs on your box?  Birchbox will send you the …