What Do I Do If the Item I Am Interested In is Not Available?

Related FAQ

• Are There Any Discounts for First Time Buyers?

  Yes! If you sign up to mailing list, you should receive an email with a 15% off voucher code for your first purchase. This voucher is only valid for full price items and not those on sale already.

• How Do I Exchange My Item for a Different Size?

  You can exchange an item for an alternative, or for the same in a different size. Please note: Pet and Country does not offer exchanges for international customers. For international customers, it is best for you to return the unwanted item, then place a new order with the corr…

• Do I Need a Returns Form?

  Yes, the returns form is provided on website and can be easily downloaded and printed. If you do not have access to a printer, you can copy out the form details onto a blank page and put this along with your order. Pet and Country just need to have a record of your details so P…

• Can I Return My Order for Free?

  Pet and Country offers a Free Post label for UK orders only. For Ireland and International orders, you will have to pay the returns postage for your order, unless there has been an error on part, or a fault with the product, which will need reviewed.

• How Long Does Shipping Take at Pet and Country?

  Shipping is usually between 3-5 working days, but you should allow for up to 7 days for delivery in case of courier back log, or weather conditions. You may call into our sales team to inquire about 24 hour next day delivery.