What If I Am Shipping My Order to a Military Address?

Related FAQ

• What are My Shipping Options At the University Book Store?

  For standard ground shipping  The University Book Store uses either USPS® or UPS®. For expedited shipping  The University Book Store uses USPS® Priority Mail Express, FedEx® 2nd Day* and FedEx® Overnight* (These are only available in the contiguous 48 states). Standar…

• Why is There a Charge On My Card If My Order Has Not Shipped?

  When you place an order, The University Book Store will place an authorization hold on your credit card. This hold secures the funds and is not charged until your order ships. If your order is canceled for any reason, the hold will clear on your card within 72 hours. If yo…

• How Long Does It Take to Process an Order?

  Order processing time is 5-7 business days (Monday thru Friday) for ground shipping and store pick up or 1-2 business days for expedited orders. Your order will be shipped via UPS®, FedEx®, or USPS® which will take 1-3 business days (dependent on location and shipping method ch…

• What If There is a Problem With My Order?

  If you receive an incorrect, damaged, or defective item or the wrong order, please contact the Online Sales Department. Either email The University Book Store at onlinesales@uwbookstore.com or call The University Book Store at 800-993-2665, extension 5997. They will work with y…

• I Looked At My Credit Card Account Online, and It Looks Like I Was Charged Twice for the Same Order. Why is This?

  You cannot be charged twice for the same order on the website. What you are seeing is the "approval", which will usually disappear within 24 hours, and is not actually a charge.