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Related FAQ

• If I Change My Mind On My Order But It is Already Shipped, Can I Refuse the Package?

  No. Please accept the package and email EastEssence at returns@eastessence.com to obtain a RMA number to return the package. You have 24 hours after the standard order is placed to cancel/change it. Express orders cannot be cancelled once processed. Please call us at 510.943.40…

• I See a Charge On My Credit Card, But Have Not Received My Tracking Number?

  As soon as the order is placed on the website, the credit card is charged the full amount. Since the items are made specifically for you, EastEssence needs to ensure the payment is complete before processing your order. A tracking number is sent in 5 or less business days for e…

• What Courier Services Does Eastessence Use to Ship With?

  EastEssence ships packages with FedEx, DHL, Aramex and USPS

• Are My Items Made to Order?

  EastEssence.com works on a just-in-time method like DELL and the other big IT industry leaders. EastEssence uses that system innovatively in manufacturing garments. Not all but most items are made to order. This facilitates us to customize lengths, sleeve length and special mod…

• Why Do I Have to Pay Return Shipping Charges?

  EastEssence.com is one of the most transparent company in costing the products. EastEssence does not believe in charging everyone a higher amount to cover for return shipping costs for a few customers. As many companies bake this cost into their margin, EastEssence believes in …