What Should I Do If My Item Was Shipped to the Wrong Address?

Related FAQ

• Does Vova Ship to My Home Address Or Do I Need to Go Somewhere to Pick It Up?

  Except for some remote areas, Vova will deliver your order directly to the shipping address. Please enter the most convenient shipping address to receive your order.

• Which Payment Methods Do You Accept?

  Vova accepts credit card & debit card, PayPal, and also local payments (country dependent).

• Can I Order Vova Products Over the Phone?

  Unfortunately, ordering via phone is not available currently. You can place your orders directly from Vova website or smartphone using app. If you need further assistance, Vova's Live Chat representatives are ready to help you out.

• Is It Safe to Make Orders On the Vova Web?

  Yes, the transmitted data is encrypted by SSL. Only after the bank has confirmed the legitamacy of the placed order will payment be charged. If the bank informs Vova otherwise, payment will be cancelled.

• Why Did My Package Status Not Update for Several Days?

  Sometimes it takes several days for the tracking information to be updated. If your shipment is from international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days). Somet…