When Will My Order Arrive? I Want to Know the Exactly Time!

Related FAQ

• My Item is Shipping Freight. How Do I Arrange Delivery?

  Your order will be marked as a Standard, Inside Your Door, Room of Choice, or White Glove. Once your order has arrived to your city’s local terminal, the carrier will give you a call at the phone number provided with your shipping address to set up a 4-8 hour delivery window at…

• I Received the Wrong Order. What Should I Do?

  Log in to your account to access the “Your Houzz” section of your profile (found in the upper right hand corner). Select "Your Orders" and submit a request by selecting the “Return or Replace” button on the order you would like to return. Please select “Wrong item delivered” as…

• How Will I Know When My Order Has Been Shipped from Houzz?

  Once an order has been shipped, you will receive a confirmation email to the email address linked to your Houzz account that will include tracking information. If you have not yet received this, please check your junk/spam mail and check to make sure shop@houzz.com is on your a…

• Where Can I Find My Tracking Information?

  You can check the tracking on any shipped order by going here (you may be prompted to log into your Houzz account first).  For any orders that have shipped, you can click on the "Track Package" button to get the specific tracking information. If your order has shipped, and…

• I Received an Incomplete Order. What is the Problem?

  If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the “Contact Houzz” button on the Your Orders page.If the item was so…