I Received an Incomplete Order. What is the Problem?

If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the “Contact Houzz” button on the Your Orders page.

If the item was sold by a third-party seller, you should contact the seller directly by clicking the “Contact Seller” button. That way, the right person can help you resolve the issues as quickly as possible.

You will receive an email confirmation that your request has been submitted. Houzz or the seller will follow up in 3 business days with next steps on your replacement.