Why My Orders are Still In Process a Few Days After the Order Has Been Completed?

Related FAQ

• How to Track My RcMoment Order?

  You can follow your order during its delivery process, or after it has left warehouses. Processing: You can check the status in "My Orders" page in your www.rcmoment.com account. Shipped: Once your order has been shipped, you will receive an reminder email from RcMoment wi…

• What Do I Do If My Payment Page Had an Error?

  If the payment page displays an error, please kindly try to reorder. If the issue cannot be solved, please contact Customer Service by email to service@rcmoment.com.

• Can I Know the Details Of Shipping Cost?

  You can see more of your order details and delivery information in your account at www.rcmoment.com. You should firstly register an account at the website. If products were marked as "free shipping", then you will not need to pay any shipping costs. For products without "free s…

• How to Return Items to RcMoment?

  Step 1: Please firstly contact customer service via email service@rcmoment.com. Step 2: Please mark the order number, your phone number and write dwon "Return" on the package. You should also let RcMoment know the tracking number after you have sent it out. Step 3: RcMomen…

• How Can I Cancel My RcMoment Order?

  If the order payment status is “Pending”, you can contact RcMoment to help you to change it to “Cancelled” If the order has already been paid but has not been shipped out yet, you can contact RcMoment to cancel the order to get a full refund. If the order has already been se…