Will I Need to Pay Taxes and Duties?

Related FAQ

• Can I Return My Customised Item?

  Due to the nature of customised orders, and the fact that they have been specially created for you, The Rake will not be able to accept returns.

• What is the Returns Policy of The Rake?

  If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date using free returns service. Simply email or call The Rake to arrange a suitable time for their courier to come to your office or home and collect the package and return it to…

• Will My Personal Details Stay Safe?

  The Rake keeps your personal data private and confidential and only give it out with your consent or if legally permitted to.

• Will Taxes & Duties Be Refunded On Return?

  Unfortunately The Rake is not able to refund local tax and duties paid at checkout on deliveries to non-EU countries as these are charged by local governments. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific …

• When Will I Receive My Item and How Can I Track Delivery?

  It is important to check the delivery information on each of their products as many of them are based with suppliers across the world, once The Rake has received the items with them in their warehouse you will receive shipping and tracking information from courier, DHL.