Do I Have to Set Up an Account to Order Online?

Related FAQ

• Are Alli Vet's products the same as my vet's office?

  Yes, they are the same exact products, but at lower prices. The pet medication and supplements we supply are FDA/EPA approved.

• Is My Credit/debit Card Charged When the Order Gets Placed?

  No, Allivet only holds an authorization on credit/debit card but the card is not charged until your order has been shipped.

• Where Can I Get Assistance If I Am a New Customer?

  If you are a new customer getting assistance is no problem. If you need help placing your order call Alli Vet by phone Monday – Friday 8:30am – 6:00pm EST (1-877-500-9944) and customer service team will gladly place your order. You can also e-mail at customercare@allivet.com.

• Is Shipping Cost Refundable In Case Of a Returned Package?

  No, shipping cost is not refundable.

• How Quickly Will My Order Ship From Your Facility?

  Orders with only over-the-counter (OTC) products generally ship within 24 business hours after Alli Vet receives the order. Rx orders generally ship 24-72 business hours after Alli Vet receives the authorization for the Rx item(s) from your Pet’s Vet. Orders with both Rx and OT…