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Related FAQ

• Does Ilvi Has Gift Wrapping Service?

  Yes. When placing an order, the customer should check the Free Gift Wrapping box on the Address Information section.

• How Does Pay On Delivery Service Work?

  Pay on delivery with cash or credit card service is only available for domestic orders. The customers should call customer care line right after placing the order and confirm the order. While paying on delivery, 5,00 TRY will be added to the subtotal of the order as service c…

• I Have Received My Order But It is Not Complete, What Should I Do?

  The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from t…

• I Have Placed Orders On Different Dates. Could Ilvi Ship All My Orders In One Package?

  Every order is considered as one package. Ilvi can not guarantee to ship all orders in one package but if none of the order has been shipped yet, the orders can be combined in one package.

• How Long Will the Items On My Cart Be Available On My Cart?

  The items will be available in the cart as long as they are in stock. Out os stock items will be removed from the cart automatically.