How Long Will the Items On My Cart Be Available On My Cart?

Related FAQ

• I Have Received My Order But It is Not Complete, What Should I Do?

  The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from t…

• How Do I Find the Product I Am Looking For?

  The customers can find the item(s) they wish to order via search bar by entering the keywords related to their needs or they can use the navigation bar.

• I Have Placed Orders On Different Dates. Could Ilvi Ship All My Orders In One Package?

  Every order is considered as one package. Ilvi can not guarantee to ship all orders in one package but if none of the order has been shipped yet, the orders can be combined in one package.

• How to Track My Ilvi Order?

  Orders of members can be tracked on ‘‘My Orders’’ tab under ‘‘My Account’’ section. If the package is shipped, the tracking number can be displayed by clicking “Where is My Package” button on “My Orders” page. The customers who do not have a membership can track the orders via…

• How Does Pay On Delivery Service Work?

  Pay on delivery with cash or credit card service is only available for domestic orders. The customers should call customer care line right after placing the order and confirm the order. While paying on delivery, 5,00 TRY will be added to the subtotal of the order as service c…