How to Track My Ilvi Order?

Related FAQ

• I Have Received My Order But It is Not Complete, What Should I Do?

  The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from t…

• How Does Pay On Delivery Service Work?

  Pay on delivery with cash or credit card service is only available for domestic orders. The customers should call customer care line right after placing the order and confirm the order. While paying on delivery, 5,00 TRY will be added to the subtotal of the order as service c…

• Does Ilvi Has Gift Wrapping Service?

  Yes. When placing an order, the customer should check the Free Gift Wrapping box on the Address Information section.

• Am I Bale to Add/ Remove an Item After I Have Completed an Order?

  An item can be added/removed after completing an order if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet. The customers can contact customer care line +90 212 234 41 47 in order to check the status of the order and make a reque…

• How Do I Find the Product I Am Looking For?

  The customers can find the item(s) they wish to order via search bar by entering the keywords related to their needs or they can use the navigation bar.