I Have Received My Order But It is Not Complete, What Should I Do?

The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company. If the package is delivered unharmed but the item/items is/are missing, the customer should contact our customer care line +90 212 234 41 47 or send an e-mail to global@ilvi.com and provide order number and missing item/items information. The complaint will be investigated as soon as possible.