Is There a Fee for Returns?

Related FAQ

• When Will I Receive Credit for a Return?

  Once Kaufmann-Mercantile has received your return, it may take a few business days to process and credit your account. If you have any questions or concerns about the return process, contact support@kaufmann-mercantile.com.

• I Received a Damaged Item. What Do I Do?

  If an item arrives in less than perfect condition, please notify Kaufmann-Mercantile by contacting support@kaufmann-mercantile.com. Kaufmann-Mercantile will do all they can to remedy the situation. Given the limited quantities of many of our products, a replacement may not al…

• How Do I Redeem Store Credit At Kaufmann-Mercantile?

  Any available store credit will appear in the top right corner of the homepage. The total will automatically be applied to your next order when you reach the payment page. All store credit will expire after 12 months from the date of issue.

• Can I Order By Phone At Kaufmann-Mercantile?

  Yes. You may place phone order by contacting Support team at (855) 848-3778 Monday – Friday, 9am - 6 pm EST.

• What is the Return Policy Of Kaufmann-Mercantile?

  Due to the unique selection of products they carry, Kaufmann-Mercantile 's return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkou…