the Items I Just Received are Damaged And/or Missing Parts. What Should I Do?

Please locate your order number and call customer service at 1-866-619-1776. This must be done within two weeks of receiving your order.

Related FAQ

  • What is “Lift Gate” Delivery Service?

    Lift gate delivery service means your truck features a motorized rear lift, so the driver can lower items to the ground. However, this service does not include inside delivery, and the driver will not assist with bringing the items inside. Inside delivery is available for an ad…

  • What is “white Glove” Delivery Service?

    White glove service includes inside delivery and assembly of items, as well as removal of all packaging materials.

  • How Much Will I Pay In Shipping and Handling?

    Shipping costs depend on an item’s weight, size and manufacturer. The easiest way to determine estimated shipping is to use the “Calculate Shipping” link on each of our product pages. Enter in the quantity and the five-digit zip code of your delivery address and you’ll be given…

  • What is Inside Delivery Service?

    Inside delivery services include delivery of items only through the first door. Unpacking or assembly of products is not included.

  • What is the Difference Between UPS and Freight Shipping Methods?

    Smaller, lighter items usually ship via UPS. Items that are large, bulky or extremely heavy typically arrive by freight delivery and are carried on a semi-trailer truck. Freight deliveries are delivered only as far as the back of the truck, which means the driver won’t carry yo…

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