Place the clogged cartridge in about ¼ - ½ inch of warm water for a few minutes. When you see the ink start to slowly leak out, take the cartridge out of the water and dry it using a soft cloth or Q-tip. Place the cartridge back inside your printer and run the print head cleani…
Ideally, your cartridges should be stored in an upright position at room temperature. During shipment, cartridges may be placed in various positions and this can cause the ink to settle at the opposite end of the cartridge, which may result in printing issues. For optimal perfo…
A printer driver is software that comes with your printer. Once installed on your computer, drivers covert the information that different programs make into printable formats for your printer. Without drivers, printers wouldn’t know how to resize and reorganize information from…
Once an order is received online an email confirmation is immediately sent to the email address that was provided. Another email is then sent to you once the order is processed. A final email confirmation will be sent once the order is actually shipped out. If you have not rece…
The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 800-465-5387.A message asking you to repla…