How Long Will It Take to Process My Return At Unineed Limited CN?

Once Unineed receive a parcel back, please allow up to 2 working days for your parcel to be processed. If you have not included your name, order number and reason for return, it may take longer to process your request.

Once your parcel has been processed, Unineed will email you with a confirmation of receipt and will advise the next course of action regarding your exchange or refund.  

Please note, Unineed can only authorise exchanges or refunds once they have received the original item back to their offices.   

Unineed currently does not offer a free returns service.

Related FAQ

  • Can I Use More Than One Promotional Code At Unineed Limited CN?

    Unfortunately, only one promotional code can be used at a time. However, a promotional code can be combined with free delivery for all orders over £50.00.

  • What Should I Do If My Item is Faulty?

    Unineed  understand how frustrating this can be and want to resolve this as quickly as possible for you. If you have received a faulty item, please contact Unineed as soon as possible and they can recommend a suitable course of action.  Where relevant, Unineed  m…

  • My Order Status is ‘complete’, Does This Mean It Has Been Delivered By the Store?

    No, the order status ‘Complete’ means that your order has been shipped and Unineed  does not need to take any further action. It does not mean that your parcel has been delivered.  Please continue to track your parcel for further updates.

  • My Parcel Was Returned, Why Did I Receive a Refund to Store Credit?

    If your parcel is being returned for the following reasons, you will only be eligible for refund to Store Credit: Incorrect delivery details were provided.  The parcel was not collected with the retention period.  You are no longer at the shipping address and have mov…

  • Can I Get a Refund for Import Fees?

    Unineed is a UK based company with international shipping capabilities. All parcels are shipped from Scotland to Europe. From there, the parcels are shipped to their destination countries. Once your parcel arrives in the destination country, it will be inspected by Customs and …

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