My Order Status is ‘complete’, Does This Mean It Has Been Delivered By the Store?

No, the order status ‘Complete’ means that your order has been shipped and Unineed does not need to take any further action.

It does not mean that your parcel has been delivered.  

Please continue to track your parcel for further updates.

Related FAQ

  • How Long Will It Take to Process My Return At Unineed Limited CN?

    Once Unineed receive a parcel back, please allow up to 2 working days for your parcel to be processed. If you have not included your name, order number and reason for return, it may take longer to process your request.Once your parcel has been processed, Unineed will email you …

  • My Parcel Was Returned, Why Did I Receive a Refund to Store Credit?

    If your parcel is being returned for the following reasons, you will only be eligible for refund to Store Credit: Incorrect delivery details were provided.  The parcel was not collected with the retention period.  You are no longer at the shipping address and have mov…

  • What Should I Do If My Item is Faulty?

    Unineed  understand how frustrating this can be and want to resolve this as quickly as possible for you. If you have received a faulty item, please contact Unineed as soon as possible and they can recommend a suitable course of action.  Where relevant, Unineed  m…

  • Can I Get a Refund for Import Fees?

    Unineed is a UK based company with international shipping capabilities. All parcels are shipped from Scotland to Europe. From there, the parcels are shipped to their destination countries. Once your parcel arrives in the destination country, it will be inspected by Customs and …

  • How Do I Use a Promotional Code at Unineed Limited CN?

    You can enter your promotional code in your Shopping Cart in the discount code box underneath your products. Once a valid code has been entered, click ‘apply coupon’ and your code should be applied to your shopping cart.  Please note, only one code can be used per transa…

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