How to Return Items to Cafago?

Related FAQ

• What Should I Do If My Payment Page Had an Error?

  If the payment page displays an error, please kindly try to reorder. If the issue cannot be solved, please contact Customer Service by email to service@cafago.com. 

• What is Free Warranty Service?

  Cafago will provide free warranty service to consumers within product warranty period if the product meet Free Warranty Service requirements. In this case consumers are no need to pay any types of maintenance fees such as testing fee, replacement fees or item(s) send-back fees.…

• Why My Order is Still In Process a Few Days After the Order Has Been Completed?

  If your order is still in process 48 hours after payment, it means that some items in your order are out of stock. Cafago usually need 2-5 days to restock these items. If you still have concerns about your order, please contact Cafago by service@cafago.com.

• Why My Order Hasn’t Been Shipped 7 Business Days After Payment?

  Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact Cafago via Live Chat or email to service@cafago.com.

• What Should I Do If My Items Arrived Damaged?

  This situation rarely occurs, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company befor…