My Package Only Shows That It Was Scanned In Austin. Why Isn't My Tracking Information Updating?

Typically,'s shipping partner scans packages twice; once when they pick it up from Austin, TX facility, and again when the package is delivered to the local postal facility.

Occasionally, packages are scanned at a sorting facility along the way.Please allow 7 business days for Standard Shipping in the U.S.This does not include holidays and weekends. If you need assistance with your order, please contact Customer Service Team.

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