What is Your Exchange and Return Policy?

Related FAQ

• Can I Purchase Salon Size Products?

  Salon size Kérastase products are for professional use in salon only and are not for retail sale.

• How Will I Know That My Order Was Received?

  An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.

• How Can I Review My Orders?

  Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Kérastase and will include order numbers and confir…

• Are Kérastase Products Hypo-allergenic?

  Kérastase does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact Kerastase or the L'Oréal Consumer Affairs department at 877-748-8357 to determine if a product is suitable for use.

• Does Kerastase Ship Internationally?

  Currently, Kérastase ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at Kérastase, you must have both a shipping addre…