Why Have I Not Received My Order?

All orders ship from Long Beach, California. Most packages that are shipped to an address within the contiguous US are delivered within 3-5 business days. Orders that are shipped outside of the contiguous US may take longer to be delivered. There is also the rare possibility that one of the items you ordered may be back ordered. You may also call customer service at 800-465-5387.

Related FAQ

  • What is a Remanufactured Inkjet Cartridge?

    Remanufactured inkjet cartridges are original printer-brand cartridges that have been through one cycle of service before undergoing a professional remanufacturing process. These cartridges and their print heads are: Thoroughly cleaned and filled with a high quality equivalent …

  • How Can I Track My Order?

    You may track your order by logging in to your online account. You may also call the customer service department at 800-465-5387; one of the courteous representatives will be able to assist you in locating your order.

  • What is a Printer Driver and Where Do I Find It?

    A printer driver is software that comes with your printer. Once installed on your computer, drivers covert the information that different programs make into printable formats for your printer. Without drivers, printers wouldn’t know how to resize and reorganize information from…

  • What is the Best Way to Store My Cartridges?

    Ideally, your cartridges should be stored in an upright position at room temperature. During shipment, cartridges may be placed in various positions and this can cause the ink to settle at the opposite end of the cartridge, which may result in printing issues. For optimal perfo…

  • When is the Best Time to Refill My Inkjet Cartridges?

    If possible, you should refill your inkjet cartridges before they run out. This will prevent ink from drying in the print head between refills.

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